Westminster City Council’s arms-length housing organisation, CityWest Homes, is to return to council control following resident and councillor concerns.
The council had already commissioned an independent review into the issues, which included the need for better customer care and maintenance.
A separate task force from the scrutiny committee confirmed the need for culture change and reform of the management board.
Cllr Andrew Smith, Westminster City Council’s cabinet member for housing and customer service, said: “Along with the council’s leader and cabinet, I believe there is no option now other than to bring the management of council housing under the council’s direct control.
“We believe that this will be the most effective way of driving through the improvements that our residents need to see.”
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