Persimmon has launched an independent review of its business after falling under scrutiny for poor practices under the Help to Buy scheme.
The review will be led by an independent chair, Stephanie Barwise QC of Atkin Chambers, supported by law firm Freshfields Bruckhaus Deringer.
The consultation period will last five weeks. Customers and employees are encouraged to participate via the Persimmon website.
The review team, which aims to contact 100,000 stakeholders, will report to the board and a timetable has been set for the initial findings to be presented in the final quarter of 2019. The findings of the final report will be made public.
The review is expected to examine in detail, but is not limited to, the following areas:
- Customer care approach, systems and culture
- Snagging and finish rectification processes
- Speed and consistency of response to issues
- Construction inspection regime
- Quality assurance processes
- Advertising and marketing protocols
- Alignment of governance and incentives in meeting customer outcomes
The review is expected to consult with a wide cross-section of stakeholders, including customers, suppliers, employees, trade bodies, local authorities, civil servants and experts across the wider industry.
To send feedback, e-mail anna.ward@egi.co.uk or tweet @annaroxelana or @estatesgazette
