Australian tenant experience platform Equiem has bought a digital property management system from British Land.
The firm has bought BL’s Vicinitee, a tech platform developed by the REIT and used across more than 150 buildings in the UK.
Equiem said the deal paved the way for the industry’s first workplace experience platform, encompassing solutions for managing tenant relationships, flex space and property operations in one system.
Chief executive Gabrielle McMillan said: “There are two things that have become even more critical for landlords as a result of the pandemic – strengthening tenant relationships, and driving operational efficiencies. This acquisition allows Equiem to meet both of those needs, in one platform, and significantly expands our scale and addressable market. The acquisition of Vicinitee triples our UK business and increases Equiem’s global footprint to circa 500 buildings and more than 100m sq ft of commercial real estate.”
BL’s head of strategy, digital and technology, Sally Jones, added: “The role of data and technology in creating great places for our customers and their people is now more important than ever. Our partnership with Equiem is a natural step forward to offering the highest levels of service and experience to everyone across the property management chain.
“The ability to deliver property operations and tenant experience solutions through an integrated platform significantly enhances customer experience by bringing multiple functions together into a single interface, simplifies the work flows for property managers and connects the data necessary to provide a 360-degree view of the customer relationship. Data-driven decision making is the future of real estate.”
Vicinitee is a web-based platform that streamlines property management operations and facilitates communications between property owners, occupiers and contractors. It is currently utilised across 157 properties, including trophy assets The Shard, SE!, The Gherkin, EC3, The Scalpel, EC3, King’s Cross, N1, and Broadgate, EC2. The platform is also used Knight Frank, Savills and Workman, among others.
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