Lloyds TSB plans to close its call centre in Newcastle as it outsources to India.
Barclays says it has “no particular” plans to move call centres to India, although it admitted offshoring work to the country was an option that could be considered.
There are fears that two Barclays call centres could be affected.
References: Financial Times 30/12/03 page 4, The Times (Broadsheet) 30/12/03 page 21, The Daily Telegraph 30/12/03 page 29
