UK office occupiers are being let down by landlords, according to a new report from the British Council for Offices.
The report, Building Performance: Rethinking the relationship between owners, managers and occupiers, found that only one in five office occupiers rate their property management service as “good” or “excellent”.
Also, fewer than one in three occupiers feel the industry understands their business needs.
In the report, the BCO provides a 10-point plan to improve the office industry:
1. Adopt the BCO’s new definition of “building performance”.
2. Increase engagement on quality and value.
3. Create a building performance scorecard.
4. Define service standards.
5. Encourage more transparency.
6. Rethink the role and basis of remuneration for property management,
7. Make it easier for valuers.
8. Encourage the use of “voluntary service commitments”.
9. Recognise and award outstanding property management.
10. Promote the property-management profession and increase training.
