WH Smith is to combine “clicks and mortar” with a bookshop format that combines traditional retailing and the Internet.
The First WH Smith books.Co will be launched in Leeds railway station in December. Others will be launched at US airports.
Customers can order on-line and have books delivered to them or any WH Smith shop. They can check e-mails or order books while waiting for a plane or train.
Financial Times 29/10/99 page 23
The Daily Telegraph 29/10/99 page 33, page 36 (Questor)
The Times 29/10/99 page 31, page 32 (Tempus)
